Refund policy
Thank you for shopping with AWOL Customs Performance. We want you to be satisfied with your purchase. Please read our Refund Policy carefully.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Custom or personalized products
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can review your request and make it right.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the information below.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions about returns or refunds, please contact us:
AWOL Customs Performance
Email: Javier@awolcustomeperformance.com